Terry R. – Tampa, FL
“We recently had a problem with our air conditioner heat pump. With a slight amount of trepidation, I contacted Cornerstone. I say trepidation because I have not always had a great deal of faith in the honesty of auto repair garages, air conditioner companies, car salesmen, and others when it comes to honesty and concern for the customer. I am now VERY pleased to say that in regard to A/C companies, that is happily a thing of the past!
The owner not only tried to help me fix my problem over the phone to save me a service call, but when that didn’t work he said he could have a technician out within two hours. On top of that, he offered me about 30 percent off because I was a returning customer. (I had used a $39 maintenance special a few years earlier.)
As we get older we seem to be more sensitive to the heat, so we were very grateful for the rapid response! BUT, that’s just the beginning! When the tech arrived as promised, he took a while to thoroughly appraise the situation and soon arrived at the source of the trouble: a defective part. Since it was such a minor problem, he just fixed it and that was it! He was very knowledgeable and professional, but friendly and polite. My compliments about the tech are not just for him, but also for the owner, James—who ultimately sets the standard under which this fine company operates. I highly recommend Cornerstone to anyone that needs A/C service, and will definitely use them again when the need arises. Thanks!!!”